Terms & Condition

Follow this terms and conditions

By accessing and using this website the user accepts and agrees to be bound by the Terms and Conditions. Users should check for current Terms and Conditions as these can be updated and changed from time to time.

  • Definitions

MEHUL CINEMAX means and includes all the brands working under the head of MEHUL CINEMAX Limited.

User means the person accessing the website and availing the online booking facility.

Customer includes all the patrons of MEHUL CINEMAX and also includes the user defined above.

Website means www.mehulcinemax.com

Purchasing tickets online

Children aged 3 years and above will require a separate ticket. Only UP Locations Ticket is compulsory for children of 5 years & above

The 3D glasses will be available at the cinema for 3D films and must be returned before you exit the premises. 3D Glasses are chargeable (refundable/non-refundable) as per individual cinema policies.

Items like laptop, cameras, knifes, lighter, match box, cigarettes, firearms and all types of inflammable objects are strictly prohibited.

Items like carrybags eatables, helmets, handbags are not allowed inside the theaters are strictly prohibited. Kindly deposit at the baggage counter of mall/ cinema.

  • Booking of Tickets

The user must provide MEHUL CINEMAX with the correct information pertaining to the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (if any) in order to make payment to MEHUL CINEMAX Cinemas. The user shall be responsible for the correctness of the information provided and shall not be indemnified if the information is wrongly entered whether intentional or unintentional.

The user must ensure the correctness of all details of the booking before finally booking their tickets as MEHUL CINEMAX will accept no responsibility and will not issue a refund for wrong bookings that are the fault of the user. If the user experiences problems with the booking process, they are to call the helpline number of MEHUL CINEMAX specified on the booking page. The Portal shall not cancel any bookings once the transaction is completed.

Once the booking has been processed, the user will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. MEHUL CINEMAX is not responsible and will not issue a refund to the user for selecting the wrong tickets or if the user does not meet the minimum age requirements for that particular film. The online booking is non transferable and cannot be further sold.

To collect the tickets the user must present the credit/debit card that was used to book the tickets in that particular cinema. The user has to carry the print out of the confirmation mail. The user may procure the ticket from the automatic ticket collection points or they can present the print out to the MEHUL CINEMAX representative at the ticket counter of the concerned Cineplex. The user shall also carry proof of age for movies certified 'A'.

Unless specified otherwise User is subscribed to MEHUL CINEMAX & MEHUL CINEMAX Partner promotions related communication through SMS & Email.

Outside FnB is not allowed

Cancellation of tickets

The booking shall be deemed to be cancelled in the following circumstances:-

  1. The booking is valid only for the viewing of the film at a specified multiplex of MEHUL CINEMAX. The booking shall become valueless and non refundable if not used on the date specified on its face.
  2. If, in the opinion of a representative of the MEHUL CINEMAX, the user is in breach of these Online Booking Terms or is under the influence of drugs or alcohol, or that it is necessary for the safety or comfort or security of other customers or for the protection of property, the representative reserves the right to refuse the entry or request the Customer to leave the multiplex and may if necessary physically remove the Customer from the multiplex or physically restrain the Customer.
  3. MEHUL CINEMAX is required to abide by and enforce the age restrictions as specified by the Law for the time being in force. In the event that an authorised MEHUL CINEMAX representative is of the opinion that the user does not meet the minimum age requirement and the user cannot provide photographic proof that they are of the required age, MEHUL CINEMAX will not permit entry to that performance or film.
  4. The customer has an option to cancel the ticket booked online on www.MEHUL CINEMAXcinemas.com.., MEHUL CINEMAX mobile App, in.bookmyshow.com or BookMyShow App on the terms as mentioned herein-below. However, no ticket and F& B cancellation will be entertained once patron enters the cinema premises. This facility is currently only available in all theatres barring MEHUL CINEMAX Opulent.
  5. Users can cancel tickets only 5 times every quarter. Post that their profile will be blocked from making further cancellations until the start of the next quarter.
  6. Users can contact MEHUL CINEMAX customer care for authentication to get their profiles unlocked.
  7. Unlocking may take upto 7 business days

Terms of cancellation are as follows:

  1. Transaction can be cancelled only after 10 minutes of booking the ticket/F&B.
  2. No cancellation will be allowed within 20 minutes and movie start time.
  3. For tickets cancelled 2 hours before show start time, 75% of ticket value and 100% of F&B value will be refunded
  4. For tickets cancelled from 20 mins to 2 hours before show start time, 50% of ticket value, 100% of F&B value will be refunded
  5. In case of F&B booking (without ticket) through any mode, there is no cancellation available.
  6. No refund will be given for booking done through or amount paid by M-coupon/Gift card/Star Pass/Voucher/Promo. Also ticket cancellation cannot be applied/clubbed on a booking done through or an offer given by us or facilitate for business partner.
  7. No partial cancellation is allowed. The patron will have to cancel the complete transaction.
  8. Convenience fee and taxes applicable thereon will not be refunded in case of cancellation
  9. The refund for the cancelled ticket will be processed in minimum 7 working days.
  10. This is an offer / facility given by Company, which can be withdrawn anytime without giving prior intimation to patron.
  • General Conditions

MEHUL CINEMAX will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond MEHUL CINEMAX's control there may be times that a film has to be cancelled or shown at a different time. In this instance the user may be given a refund of the ticket only. The mode of refund shall be at the sole discretion of MEHUL CINEMAX. If any show is cancelled or cancellation is done from the management of MEHUL CINEMAX then the formalities for the same will be taken in to consideration. The user agrees not to bring in any action against MEHUL CINEMAX in such instance.

The user who has booked for a movie certified as 'A', must provide MEHUL CINEMAX Cinemas with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.

The Company reserves its rights to suspend the operations of any Cineplex/ Multiplex/Audi due to some exigencies and any offer, scheme, promotions shall not be valid/ applicable in respect of such Multiplex/ Cineplex/ Audi. The Company shall not be liable for any losses/ damages arising \ connected with such suspension. This clause shall also be applicable and binding on all Company's agents, partners and agents, partners of its affiliate/ group companies.

  • Warranties and Indemnification

The user represents that he/she is of sufficient legal age to use this service, and he/she possess the legal right and ability to create binding obligations for any liability he/she may incur as a result of the use of this service.

The user understands that he/she is financially responsible for all uses of this service by him/her and those using his/her login information. The user will supervise all usage of the booking facility under his/her name or account.

The user warrants that all information supplied by him/her and members of his/her household in using the booking facility are true and accurate.